Delivery Policy

SheetVision is a digital service platform. This policy explains how our services are delivered and what you can expect upon purchase.

1. Digital Service Delivery

1.1 Nature of Service

SheetVision is a 100% digital, cloud-based service. We do not sell, ship, or deliver any physical products. All our services are delivered electronically through our web platform.

1.2 Service Components

Our digital services include:

• Web-based data analysis platform access
• AI-powered insights and recommendations
• Interactive data visualizations
• Downloadable analysis reports (PDF format)
• Exportable data summaries

2. Instant Access

2.1 Subscription Services

Upon successful payment for a subscription:

• Immediate Activation: Your account is upgraded to premium status within seconds of payment confirmation
• Full Feature Access: All premium features become immediately available without any waiting period
• No Download Required: Access services directly through your web browser on any device

2.2 Analysis Services

When you upload a file for analysis:

• Processing Time: Most analyses complete within 30 seconds to 2 minutes
• Results Availability: Analysis results are displayed immediately upon completion
• Report Generation: PDF reports are generated on-demand and available for instant download

3. Delivery Confirmation

3.1 Subscription Confirmation

After purchasing a subscription, you will receive:

• Immediate on-screen confirmation of your upgrade
• Email receipt within minutes containing transaction details
• Invoice with payment confirmation and subscription details
• Welcome email with tips to get started with premium features

3.2 Analysis Delivery

For each completed analysis:

• Results displayed directly in your browser
• Analysis saved to your dashboard history
• Download options available immediately
• Optional email notification upon completion (for larger files)

4. Service Availability

4.1 Platform Uptime

We strive to maintain high availability:

• Target Uptime: 99.9% availability
• Maintenance Windows: Scheduled during off-peak hours with advance notice
• Status Updates: Real-time service status available on our status page

4.2 Global Access

Our service is available worldwide:

• Access from any location with internet connectivity
• Optimized delivery through global content networks
• Support for major web browsers (Chrome, Firefox, Safari, Edge)

5. Delivery Issues

5.1 If Service Doesn't Activate

In rare cases where premium features don't activate immediately:

1. Log out and log back into your account
2. Clear your browser cache and refresh the page
3. Check your email for activation instructions
4. Contact support if issues persist after 15 minutes

5.2 Analysis Processing Delays

If analysis takes longer than expected:

• Large Files: Files over 50MB may take several minutes to process
• Complex Data: Datasets with many columns require additional processing time
• Peak Hours: High-traffic periods may result in slightly longer wait times

5.3 Download Issues

If you experience problems downloading reports:

• Ensure pop-up blockers are disabled for our site
• Try a different browser if downloads fail
• Check your downloads folder for completed files
• Contact support for regenerated download links

6. Data Export and Portability

You can export your data and analysis results at any time:

• PDF Reports: Download comprehensive analysis reports
• Data Exports: Export processed data in common formats
• Bulk Download: Premium users can download multiple reports at once

7. No Physical Delivery

To be clear:

• We do not ship any physical products
• No shipping address is required
• There are no shipping costs or delivery fees
• No customs, duties, or import taxes apply
• Delivery is instant and electronic only

8. Mobile Access

Our services are accessible on mobile devices:

• Responsive web design works on smartphones and tablets
• All features available through mobile browsers
• Reports can be downloaded and viewed on mobile devices

9. Support

If you experience any delivery or access issues:

• Email: support@sheetvision.com
• Response time: Within 24 hours
• Priority support for subscription-related issues

Our team is available to help resolve any service delivery concerns promptly.